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HOW TO ORDER & PAYMENT METHODS - Skinny Protein
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HOW TO ORDER & PAYMENT METHODS

Orders Can Be Made Online for Payment by Credit Card through PAYPAL,Payment Express or by Electronic Bank Deposit. We also accept orders by phone 07 3460303 and by email.

Ordering from Alpha Supplements is super easy.

Select the products you want to purchase - if applicable select options from drop down menus for flavour, size, colour etc and add them to your online basket by clicking the "Add To Cart" button.
Once you've finished adding items to your Cart you can proceed to Checkout - click the CART or CHECKOUT buttons at the top of the page.

1) Login / Register

If you've shopped with us before just use your registered email address and password to log into your personal details. If you're having any problems with your password you can get your password rest by Clicking the "Forgotten Your Password" link next to the Log in Box.
If you're a new customer please create an account. We do not currently have a guest shopping option. To place an order you must be registered. The advantage of this is that you can view your order status, as well as order history and reorder quickly from past orders as well as update your delivery or contact information easily if needed.

2) Shipping Address

Choose which address you wish to use for delivery of your order. You can set up multiple delivery addresses for yourself, eg: work, home, bach etc and choose the correct address for each order that you place

3) Shipping Method

For NZ orders, your order will be shipped by Courier Post.
Sorry we do not ship internationally - only within New Zealand.
If you need to make any changes to your order you can click the EDIT CART button to add or remove products.
Click the NEXT: Payment button to proceed to the Payment Options Page.

4) Payment Options

  Visa / Mastercard / American Express
You can now choose your payment type. Payment can be made by Credit Card, Debit Card or Prezzy Card through your choice of TWO Secure Payment Gateways - either DPS Payment Express, or PayPal. Or if you prefer not to pay by credit card or don't have a credit card you can also pay by Internet Banking or Electronic bank transfer for NZ bank account holders.
Please review your order details and Delivery Address details - if any changes are required click the Edit button.
To Pay by Paypal click the PURCHASE THROUGH PAYPAL button - you will be taken offsite to make secure payment through the PayPal website. Follow the instructions on Paypal to complete the order. You do not require a Paypal account to make payment through PayPal.
To Pay by Bank Deposit click the Bank Deposit button. Electronic payments can be made directly to our bank account if you don't hold a Credit card or prefer not to use it online. Just choose this option during the check out process for full payment details - once payment shows we will pack and ship your order. Please allow 1-2 working days for payment to show.
Direct Credit or Electronic payments can be made directly to our bank account if you don't hold a Credit card or prefer not to use it online. Just choose this option during the check out process for full payment details - once payment shows we will pack and ship your order. Please allow 1-2 working days for payment to show.
PAYMENT INSTRUCTIONS FOR BANK DEPOSIT FOR HOLDERS OF NEW ZEALAND BASED BANK ACCOUNTS:
Please make payment to the following Bank account:
Bank: Kiwi Bank
Account Name: Alpha Supplements
Account Number: 38-9016-0275886-00
Please use your Name and Order Number as reference.
Please note we will ship your order only when payment shows in our account. Often Bank Deposit payments made over the weekend don't show in our account until Tuesday so any orders placed over the weekend normally ship Tuesday when payment shows. We will contact you again shortly to confirm the dispatch of your order.
Once you have placed your order a Thank You Screen will appear confirming your order has successfully completed. On this screen will be an Order ID; please print this screen for your own records and use this ID should you need to contact us about the order.
You may check the status of any of your orders at any time under Order History.
We will send you an automated email as confirmation of the order details to your registered email address and will send another email when the order has been dispatched. Please check your email immediately to confirm receiving this. If you do not receive an email promptly please check your Trash or Spam folders. If no email is present your order may not have gone through correctly.
Please check your Order History and then contact us by phone or email if no order is showing.

To Place an order by Phone please call us on 07 3460303


Our phonelines are open Monday through Friday 8:30am-5pm